Sheng Siong Online (“we”, “us”, “our”) is owned by Sheng Siong Supermarket Pte Ltd (“Sheng Siong”).
By accessing or using any pages on shengsiong.com.sg (“Site”, “Website”), you (“Customer”, “you”, “your”) agree to be bound by:
- These Terms & Conditions (“T&Cs”)
- The Privacy Policy
If you do not agree, please do not use this Site.
⚠️ To access services, you must register as an authorised user.
Conditions of Use of Website
Copyright Policy
You may NOT:
- Reproduce, republish, upload, post, transmit or distribute any material without prior written permission
You MAY:
- Download one copy for personal, non-commercial use only
Notes:
- All graphics/images are protected by copyright
- Any modification or misuse violates intellectual property rights
Use of Website
You agree to:
- Use the Website for lawful purposes
- Be responsible for all activities under your use
You must NOT:
- Violate any laws or third-party rights
- Upload harmful, illegal, defamatory or obscene content
- Interfere with website functionality
- Attempt unauthorized access to systems
🚫 Sheng Siong may deny access at its sole discretion without notice.
Disclaimer
All materials are provided “as is” without warranties.
We do NOT guarantee:
- Accuracy
- Reliability
- Error-free operation
- Virus-free environment
To the fullest extent permitted by law, all warranties (including merchantability and fitness for purpose) are disclaimed.
Limitation of Liability
Sheng Siong is NOT liable for:
- Direct or indirect damages
- Loss of data, profit, or business
- Issues from inability to use the Website
- Third-party content
Even if we have been advised of possible damages.
👉 Maximum liability (if any) is limited to amount paid by you.
Modifications
Sheng Siong may:
- Update or change the Website at any time
- Deny access to any user without notice
Suggestions & Feedback
Any feedback you provide:
- Is considered non-confidential
- May be used freely by Sheng Siong
Including:
- Ideas
- Suggestions
- Concepts
We may use them for:
- Product development
- Marketing
- Services
Links to Other Sites
This Website may include links to third-party sites.
We:
- Do NOT control these sites
- Are NOT responsible for their content or data practices
Use them at your own risk.
Applicable Law & Jurisdiction
- Governed by Singapore law
- Disputes handled by Singapore courts only
General Conditions (Outlets vs Online)
- Online promotions may NOT apply to physical stores
- Store promotions may NOT apply online
- Pricing may differ between channels
Data Protection
Please refer to the Privacy Policy for how your data is handled.
Terms of Service
Customer Information
To register:
- Provide accurate details (name, address, phone, email)
- Must be 18+ and Singapore resident
Notes:
- Sheng Siong may terminate accounts at its discretion
- Customers must keep their details updated
🎁 Lucky Draw Requirement:
- Name & address (as per NRIC/FIN)
- Last 4 characters of NRIC/FIN
Pricing & Ordering
- Prices apply to online purchases only
- Store prices may differ
- Prices may change without notice
Other terms:
- Final bill may differ from online display
- Orders charged at price at time of checkout
- Images are for illustration only
Delivery Fees:
- Orders below $100 → $6 delivery fee
- Orders $100+ → Free delivery
Order Rules:
- Only unprocessed orders can be cancelled
- Bulk orders → place 36 hours in advance
Payment
- Accepted: Visa / MasterCard
- Orders cannot be changed after payment
- Refunds returned to original card
Delivery
- Available in selected Singapore areas
- Delivery time: 9:00 AM – 10:00 PM
Conditions:
- Accurate address & contact required
- Alcohol deliveries → recipient must be 18+
Fees:
- Failed delivery → $6 cancellation fee
- Re-delivery → $6 service fee
Quality Issues:
- Fresh items → report within 24 hours
- Others → report within 3 days
PickNPack Fee
- $1.99 applies to all orders (since 26 Aug 2022)
- Subject to change
By paying, you agree to all charges.
Availability of Items
All prices include GST (where applicable)
Items may be replaced with equivalent alternatives